Effective Date: 1st July 2025
At Spooksy Print Studio, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://www.spooksy.com.au. By using our site, you agree to the practices described in this policy.
1. What We Collect
We collect personal information you voluntarily provide when you:
Make a purchase or attempt to make a purchase
Customise a product or submit personalised details (e.g., names for customised embroidered products)
Contact us via email or through our website
This information may include:
- Your name
- Shipping and billing address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- Customisation details (such as names, colours, or messages you submit)
2. How We Use Your Information
We use your personal information to:
- Fulfil and deliver your orders
- Customise and create your requested products
- Communicate with you about your order or inquiries
- Screen orders for potential fraud
Improve our store and customer service
3. Sharing Your Information
We do not sell your personal information.
We may share information with third parties only when necessary to:
- Process payments (e.g., via Stripe, PayPal, etc.)
- Deliver products via postal or courier services
- Comply with Australian laws or regulations
- Respond to lawful requests (e.g., court orders or legal processes)
All third parties are required to handle your information securely and only for the purpose for which it was shared.
4. Data Retention
We retain your information only as long as needed to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
As an Australian resident, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw your consent (where applicable)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
6. Cookies & Tracking
We may use cookies to improve your browsing experience and understand how you interact with our site. These cookies do not store personally identifiable information. You can disable cookies via your browser settings at any time.
7. Children’s Privacy
We sell children’s products, but our website is not intended to collect data from children under 18. Parents or guardians must provide personalisation details and place orders.
8. Security
We take reasonable precautions to protect your personal information, including secure server technology and third-party payment processors. However, no method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page, and the “Effective Date” will be revised. Continued use of our website after changes means you accept the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or you would like to access or correct your information, please contact us at:
Spooksy Print Studio
Email: [email protected]
Website: https://www.spooksy.com.au
